Frequently asked questions
General Questions
If these answers cannot solve your problem, please contact us via email and we will do our best to resolve your issue, as this is what we should do!
Absolutely! You’ll receive digital proof for approval before your custom pet portrait is printed on canvas and shipped. This gives you the chance to review the artwork and request any adjustments. We offer free revisions to ensure you’re 100% satisfied. Once you approve the final design, we’ll print and ship your portrait.
Yes, you can! We can create a portrait that features all your beloved pets together. Simply provide clear reference photos of each pet when placing your order.
If you’ve followed our photo guidelines, your photo is great for use. If we need a new photo from you, it may add a few extra days to your delivery time.
The typical turnaround time for your custom pet portrait, from order placement to delivery, is 1 to 3 weeks. Once you place your order, there will be a 3-5 day processing period followed by a 5-15 day shipping period. This depends on the number of revisions and shipping destination. We work hard to deliver your art quickly without compromising quality.
Your satisfaction is our priority. We offer a 100% satisfaction guarantee on your custom pet canvas. You will receive a digital proof for review, and we’re happy to go through unlimited revisions until we capture your pet’s true essence.
Yes, all orders come with tracking. You’ll receive the tracking number, along with delivery updates, via email and/or text.
Since each order is custom-made just for you and your pet, we do not accept returns or refunds. However, if your order has an issue, just let us know, and we’ll work to resolve it. Remember, you can review the artwork and request revisions before it’s printed, so you can be sure you’re 100% happy with your portrait!